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10/21/2018

FAQ

Process Question

OK, I decided to purchase a website, what's the process?

We are happy about your decision and we ensure you that you will be 100% satisfied with your product/service. 

The process works this way.  First we meet with you and/or your organization to understand your business.  We talk about color schemes, navigation structures, look-and-feel issues, functionality, etc., and address any questions you have.  Next, we put together a complete proposal for your project outlining the functionality, color scheme, deliverables, and cost including the initial down payment.  After receiving the down payment and signed proposal, we start work.  Timelines are hard to judge because it is a team effort (us and you), so we'll be going back and forth with ideas, text, images, etc.  If the response rate is slow, the project will follow.  Once the project is complete, we will perform onsite training to you and your staff on how to use the system.  Finally we move the domain to production, submit to search engines, and incorporate Google Analytics. 

How long does a project take? 

We'll that mostly depends on you.  We like to give a range from 2 weeks on, but based on how prepared you are it can go faster or take longer.

Development Questions

Can you create a website that does this.....?

Yes, fortunately, we are programmers by trade so we take pleasure in developing new project from ideas of our clients.  We have developed many types of application, so 9 times out of 10, we have some code to start with.  In either case, this again speaks to our motto, "If you can think it, we can do it!"

Why is XTML important?

We take pride in developing all our applications using XHTML standards.  Sometimes this requires more work, but long-term you (the client) end up with the best possible solution.  XHTML is a standard that forces usability ensuring that search engines and people with disabilities can navigate your website easily.  Search engines like Google and Yahoo love XHTML because it can index your entire website easily.


Hosting Account Questions

What does your 99% uptime guarantee mean? 

It means that despite all our efforts for ensuring all systems are functional all the time, there are times when we cannot stop the unknown, so the 1% allows us that time for system upgrades, outages, etc.  Most of the time our systems people install patches while most people are sleeping to ensure no client is denied. 

How do I view my website stats?

You will be given a Google Analytic username and password that allows you to see detailed statistics of your website to help you alter your marketing plans.

Do you back up our website? 

Yes, the database are backed up separately and the website files are backed up nightly. 


Email Account Questions

How do I retrieve my email through Outlook?

1. Open Microsoft Outlook
2. Configure Mail Settings
3. From the Microsoft Outlook Tools menu, select Accounts.
4. Click on the Mail tab, highlight the account that you wish to change and click on the Properties button
5. General tab

This tab contains the basic information for your e-mail account.

Mail Account - You can put whatever you wish in this field.  If you have more than one e-mail account, you can put a "friendly" name here.  It makes it easier to identify each individual account.

User Information:
Name: Firstname, Lastname. For example John Doe
Organizaiton: You can leave this blank.
Email: Your email address. For example john@abc.com
Reply address: Your email address. For john@abc.com
Check the box to include this account every time you check for email.

6. Servers tab

Server Information:
Incoming mail server type: POP3
Incoming mail (POP3): mail.domain.com (for example: mail.abc.com)
Outgoing mail (SMTP): mail.domain.com (for example: mail.abc.com)

Incoming Mail Server
Account name: Your e-mail address in this field. For example mary@abc.com
Password: Your e-mail password in this field.

Check the Remember password box if you don't want to have to type in your password whenever you check your e-mail.


Outgoing Mail Server
Check the My server requires authentication box in order to send mail out.
Select the Settings Button


7. When you are finished making changes, click Apply

8. Click OK to close the Properties window.

9. Select File, Exit to close Outlook


How do I retrieve my email through Webmail when I am away from my main computer?

In the address bar of a browser session, type mail.mydomain.com then enter the username (myemail@domain.com) and password.


Additional Questions

Please feel free to contact us by phone or email
Toll Free:  1877-MY-EZWEB (1-877-693-9932)
Local: 614-378-3547
Email: support@jards.com